Privacy Policy

1. Who We Are

Business name: Land and Sea Chef LTD (Trading as Chamomile Patisserie)

Business address: 6 Station Road, Thurston, Suffolk IP31 3QU

Email: landschef@gmail.com

We are the data controller responsible for your personal data.

2. Personal Data We Collect

a) Information You Provide to Us

We may collect:

Full name

Email address

Telephone number

Billing address (for payments when introduced)

Reservation or enquiry details

Order details (e.g. pre-orders, special requests, dietary information)

Messages sent via contact forms, email, or telephone

​

b) Automatically Collected Information

When you visit our website, we may automatically collect:

IP address

Browser type and device information

Pages viewed and interactions with the site

Cookies and similar technologies

3. How We Use Your Personal Data

We use your personal data to:

Manage enquiries, reservations, and customer communications

Process food orders and pre-orders

Take and manage payments (when online payments are introduced)

Comply with legal, accounting, and tax obligations

Improve our website, services, and customer experience

Send marketing communications where consent has been given

4. Lawful Basis for Processing

We process your personal data under the following lawful bases:

Contractual necessity – to provide food services, reservations, and future online payments

Legal obligation – for accounting, tax, and regulatory compliance

Legitimate interests – to operate and improve our business and website

Consent – for marketing communications and non-essential cookies

 

5. Online Payments (Future Use)

When online payments are introduced, payments will be processed securely by trusted third-party payment providers.

 

We do not store or process full card details on our systems.

Payment providers will process your data in accordance with their own privacy policies and UK GDPR obligations.

​

6. Marketing Communications

We will only send marketing communications (such as newsletters or promotions) if you have explicitly opted in.

You may withdraw your consent at any time by:

Using the unsubscribe link in emails, or

Contacting us at landschef@gmail.com

 

7. Sharing Your Personal Data

We may share your data with:

Website hosting and IT service providers

Payment processors (when online payments are introduced)

Professional advisers (accountants, legal advisers)

Regulatory authorities where required by law

We do not sell your personal data to third parties.

​

8. Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, or disclosure.

Access to your data is limited to authorised staff only.

​

9. Data Retention

We retain personal data only for as long as necessary:

Transaction and payment records: up to 6 years (legal and tax requirements)

Enquiries and reservations: up to 12 months

Marketing data: until consent is withdrawn

 

10. Your Data Protection Rights

Under UK GDPR, you have the right to:

Access your personal data

Request correction of inaccurate data

Request erasure of your data

Restrict or object to processing

Request data portability

Withdraw consent at any time

To exercise your rights, please contact us at: landschef@gmail.com

​

11. Cookies

Our website uses cookies to ensure it functions correctly and to improve user experience.

 

For more information, please see our Cookie Policy.

 

12. Third-Party Links

 

Our website may contain links to third-party websites. We are not responsible for their privacy practices or content.

​

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.

 

 

 

 

 

 

 

 

14. Complaints

If you have concerns about how we handle your personal data, you have the right to complain to:

 

 

 

Information Commissioner’s Office (ICO)

 

Website: https://www.ico.org.uk

 

Telephone: 0303 123 1113